Two-factor authentication in MyChart

MyChart requires two-factor authentication (2FA) when logging in to your MyChart account. This means that you will use your MyChart username, password, and a unique, one-time 6-digit code to login. Two-factor authentication increases the security of your account by using another device or account to verify your identity. This additional security feature provides an extra layer of protection for health care data, preventing others from accessing your account, even if they know your password.

Watch a short video about how to sign into MyChart with two-factor authentication: https://youtu.be/koPkT5piYUs

Frequently asked questions:

Each time you log in to MyChart you will use your username, password and unique, 6-digit one-time code. You can get your code by email or text message, and then enter that on the “Verify Your Identity” page. If you mistakenly close this, you will need to select “Resend code” to be sent a new code.

Follow these steps:

  1. Log in to MyChart using your username and password.You may be asked to enter your email address and mobile number. Enter your information and click Continue.

     

  2. Select if you’d like to receive your unique log in code by email or text message.

    If you don’t see an option, you do not have that contact information saved in your MyChart account.

     

  3. Do NOT close the “Verify Your Identity” page. If you mistakenly close this, you will need to select “Resend code” to be sent a new code. 
  4. Access your email or text message (what you chose in step #2) to find your unique 6-digit code.
  5. Enter the 6-digit code you receive into the “Enter Code” box on the “Verify Your Identity” page.
  6. Keep “Trust this device” selected (blue and checked) to remember the device you are using for 24 hours. After 24 hours, you will need to follow the steps above to log in with a new code.This allows you to skip two-step authentication on your trusted device (computer, smartphone or tablet) or internet browser (For example, Microsoft Edge, Chrome, Firefox, or Safari).

     

  7. Click Verify to log in.

Use the Resend Code option if you have not received your code within 10-15 minutes.

  1. Choosing to receive your code by text message is the recommended option to get your code quicker, but it can take up to 10-15 minutes to receive your login code.
  2. If you did not get an email code:
    • Check your spam folder.
    • Make sure donotreply@institute.org is added to your email address book or contact list.
  3. If 10-15 minutes has passed, click Resend Code. Remember, if you use this, then you MUST use the newest code sent.
  4. If you are still having trouble, contact our MyChart Customer Service Center at (800) 444-6107.
  • If logging in from a mobile device, we recommend sending the two-step code via a text message.
  • Most newer phones will pull or recognize a two-step code that has been sent to your device, and allow a quick copy option from the text message itself to then paste into the “Enter Code” field.
  • The quick copy option may also be visible from the keyboard popup window on your phone to easily tap to add to the “Enter Code” field.
  • No, you can setup your MyChart to remember the device you are logging into using “Trust Device.”
  • This option is pre-selected when you Verify Your Identity, and by keeping this selected, you can skip two-step authentication for 24 hours on a device (computer, smartphone or tablet) or internet browser (For example, Microsoft Edge, Chrome, Firefox, or Safari).
  • If you are using a public computer (i.e. at a library), we recommend you deselect this option. “Trust Device” should only be used on your personal device or internet browser.

You can call our support line at (800) 444-6107.