How it works
Get the care you need using any phone, tablet, or computer.
You're covered. Read our FAQs for info on insurance coverage and more.
Here’s how it works:
Who can use telehealth visits?
Anyone! Telehealth visits are for patients of all ages. If you are a current patient, you can schedule a telehealth appointment by calling your health center.
Will my insurance cover telehealth?
Most insurance plans cover telehealth. Need insurance? We can help.
Is it private and secure?
Yes, our staff will always be in a space where they can securely call you. They also have secure access to our Electronic Health Record, so they can see your records.
What should I do to prepare for my telehealth visit?
If you are using a cellphone, tablet or laptop, make sure it is charged. Try to find a quiet space for your visit. If you have a scale, blood pressure cuff, measuring tape or a glucometer, have these ready so you can give information to your health care provider.
Just like at your regular visits, try not to do other things at the same time. Focus on paying attention to your conversation with your health care provider.
Do I need special equipment?
For a video visit, you can use any of these devices:
After you schedule your appointment, we’ll send you a link to your “virtual waiting room.” Click the link ten minutes before your appointment time. Allow access to your camera and microphone, and type in your name. When your health care provider is ready to join you, you’ll see them on your screen.
For more information, please read our tip sheet on video visits.
How do I reschedule?
Call 844-IFH-APPT or your health center.
Your care team can help you decide if you need an in-person visit or can be seen through telehealth. For example, if you are pregnant, have a chronic condition, or have a child who needs a physical exam, you may need to schedule an in-person visit.
Our centers continue to follow COVID-19 precautions.