We care about you and your health. As of March 17th, 2020, the Institute for Family Health will provide all behavioral health appointments over the phone or by video rather than in-person. We are doing this to help prevent the spread of COVID-19 (coronavirus).
Please do not come to the health center for your next appointment. Instead, your clinician will call you at the number we have on file at the time of your appointment.
Our centers are not closed—we are here for you and will continue to provide care and services during this time in the safest way possible. Please find more information below.
Your care team
The Institute for Family Health
What should I do if you don’t have my current phone number on file?
Send us a message on MyChart or call your health center and ask to change your contact number.
If you do not have a MyChart account, you can create one at MyChart. You can also download the MyChart app on your smartphone. Make sure you choose “The Institute for Family Health” as your health care organization.
Will my insurance cover this?
Yes, most insurance plans will cover this visit as if it was an in-person visit. If you get a bill, call us so we can contact your insurance plan for you.
Is this private and secure?
Yes, our staff will always be alone when they call you. They have secure access to our Electronic Health Record, so they can see your records.
How do I reschedule?
Same as always: call your health center or send a MyChart message to your provider.
What should I do to prepare for my telephone or video visit?
Make sure your phone is charged and try to find a quiet space for the call if you can. Just like at your regular visits, try not to do other things at the same time. Focus on paying attention to your conversation with your clinician.
How do I know my clinician is calling? Which number will they be calling from?
It is very likely that you will receive a call from your clinician at a private or blocked number. They will call you at your regularly scheduled appointment time. Please answer the call even if you cannot see the phone number.
How long will this go on? When can I come in person again?
We don’t know yet. We will continue this service as long as needed to keep everyone healthy and safe. We will update you right away when we go back to in-person visits.
Can I text you?
No, texting is not secure. Please call or use MyChart for any communication with your clinician or health center.